Return Policy

At Stash and Store, customer satisfaction is our top priority. We strive to deliver high-quality printed products that meet your expectations. If you are not fully satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

Refunds or reprints may be issued under the following conditions:

• Printing Errors: If the final product has printing defects, color issues, or incorrect trimming that differ significantly from the approved proof.

• Order Damage: If the product is damaged during shipping.

• Incorrect Orders: If you receive the wrong product, quantity, or specifications compared to your order confirmation and signed proof.

2. Non-Refundable Situations

We do not offer refunds for the following:

• Customer Errors: Including but not limited to typos, incorrect file setup, low-resolution images, or design/layout issues provided by the customer.

• Color Variations: Minor color variations due to different screens or printing processes.

• Late Deliveries: Delays caused by courier services or circumstances beyond our control (e.g., weather conditions).

• Change of Mind: Once an order is approved and in production, cancellations or changes may not be possible.

3. Claims Process

To file a claim for a refund or reprint:

1. Contact us at info@stashandstore.co.za within 7 days of receiving your order.

2. Provide your order number and a clear description of the issue.

3. Include photos of the defective or damaged product.

Our team will review your claim and respond within 2–3 business days.